Prior to working with the team at Adams Keegan, Chartwell Hospitality had experienced difficulty in finding an HR, payroll and benefits provider that could meet the challenges that resulted from the complexities of its management and ownership structure. Chartwell felt it was wasting resources, as the solutions other providers were offering the company were ineffective. Further, the hotel’s various management platforms were not integrated with the provider’s human resources information system (HRIS).
Looking to improve service to its employees and provide a better picture of HR-related operations to management, Chartwell conducted research on providers that could take over its payroll and related administrative HR tasks and integrate legacy management systems, with minimal disruption to operations. After much research, Chartwell identified Adams Keegan as the best solution for its HRIS and payroll needs.
According to Chris Oclaray, director of human resources at Chartwell, “The team at Adams Keegan took the time to listen and understand what we needed, and developed a comprehensive plan that met our business objectives. Adams Keegan handled the lion’s share of the implementation and on-boarding and made the transition as easy and seamless as possible. When we encountered roadblocks, their team worked with us to identify a solution that made sense for everyone.”
Bob Adams, hotel management practice leader at Adams Keegan, said, “It’s an honor to work with an operator as well-regarded as Chartwell. Their team views Adams Keegan as a leading service provider in the hotel management industry, and appreciates our ability to customize a solution to fit their unique needs. We’re committed to providing services that allow front line employees to focus on their mission, which in turn improves the guest experience. We’re looking forward to a long-term, mutually beneficial relationship.”
This article originally appeared in Hotel Interactive.